Get in Touch With Us
Got a question about how we review casinos not on Gamstop, spotted something on the site that needs updating, or want to flag a concern about a listed brand? This page tells you how to reach us and what kind of messages we are best placed to help with.
How to Reach Us
The best way to get in touch is by email at [email protected]. Every message is read by a real person on our team, and we aim to reply within two working days.
To help us answer faster, tell us upfront what your message is about — whether it's a question about a specific operator, a correction, or general feedback on the site. A clear subject line saves everyone time.
What We Can Help With
We cover a broad range of topics related to gambling sites not on Gamstop, so most enquiries fall into one of the following areas:
- Questions about a listed brand — If you want more detail on how an operator such as Betmica, Kikibet or Betninja was assessed, or how their welcome offer works, ask and we will point you to the relevant page or clarify directly.
- Corrections and accuracy checks — Bonus terms, licensing details and payment options change. If something looks out of date, let us know and we will look into it.
- Content suggestions — If there's a topic around non Gamstop casinos, payment methods, or self-exclusion you think we should cover in more depth, we're open to hearing it.
- Site feedback — Anything about how the site works, reads or is laid out is useful to us, positive or critical.
- Partnership or editorial enquiries — If you represent an operator or an organisation with a relevant proposal, introduce yourself and outline what you have in mind.
What This Page Is Not For
We are an independent comparison site, not a casino operator, so we cannot process deposits, withdrawals, account verification or bonus disputes on behalf of any brand. For those matters, contact the operator's own support team directly — details are usually in their account or help section.
If you are concerned about your own gambling and are looking for support beyond adjusting your account settings, please mention this in your message. We can direct you to general guidance, though we always recommend speaking to a dedicated support service as a first step, since we are not a support provider ourselves.
A Word on How We Work
Some of the operators listed on this site, including those covered on our best non Gamstop casinos page, may pay us commission if a reader signs up through a link on our site. This never affects how a brand is rated or ranked — our editorial view is kept separate from any commercial arrangement, and we're happy to explain our approach further if you ask.
What Happens After You Send a Message
Once your email lands with us, it goes to a member of the editorial team rather than an automated system. We aim to respond within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person, we will let you know it may take a little longer rather than leaving you waiting without an update.
Before You Get in Touch
A few quick checks can save you time:
- If your question is about a specific bonus or offer, check the operator's own terms page first, as figures such as spend requirements and time limits can change.
- If it's about eligibility or age, remember that everything on this site is intended for readers aged 18 and over.
- If it's about a specific transaction or account issue, the operator's support team will usually be faster than we can be, since we don't have access to individual accounts.
We appreciate readers who take the time to write in — it helps us keep the site accurate and useful for everyone comparing casinos not on Gamstop. We look forward to hearing from you.